Frequently Asked Questions
Q: Do I have to pay the full amount when I book?
A: No, a payment link will be sent WITHIN 72 hours of your booking. You can pay via cash, check, Venmo, Cashapp, Apple Pay or card. If you choose to pay with a card you are agree to absorb the credit card processing fee. Please note the merchandise will not be guaranteed until it was been paid for.
Q: Do you deliver and setup?
A: Yes, all orders include delivery and set up. Delivery is free within 10 miles of our shop. Otherwise it's $25. The website will not automatically add delivery. It must be selected by the customer if applicable otherwise the $25 fee will be due at setup.
Q: What if I don't need the Hopper for 8 hours? Is the price less?
A: It's UP TO 8 hours. Price is the same for any time 8 hours or less.
Q: Do you have insurance?
A: Yes. We are insured by the Cossio Insurance Agency (CIA) and can provide additional insured documentation if necessary.
Q: Do you provide the extension cord?
A: Yes, we provide the extension cord if necessary.
Q: Do you provide the water hose?
A: Yes, we attach our water hose to the Hopper and if it's not long enough, we attach the renter's hose to ours.
Q: Can I keep the Hopper overnight?
A: Sometimes situations arise in which we need to leave the Hopper overnight. It's completely situational dependent and will vary from order to order. The only way to guarantee overnight is to pay for an additional day.
Q: What happens if there's bad weather the day of my event?
A: You receive either a full credit for a future date or a full refund. If you cancel for any other reason, you can take a full credit for a later date or an 80% refund.
Q: Can I have the Hopper at a park?
A: Yes, we have setup at parks before. Be sure to check with the city to obtain permission. Verify that there is electricity at the park otherwise a generator rental will be necessary. Verify that you can have a waterslide and make sure there is water at the park.
Q: Can I eat/drink in the Hopper?
A: There is to be no food or drink or evidence of food or drink in the Hopper. There is a MINIMUM $25 cleaning fee if any evidence of food is found in the Hopper.
Q: I have a small pet. Is it allowed in the Hopper?
A: No, pets aren't allowed in the Hopper.
Q: Can we wear water shoes?
A: No, there are to be no shoes of any kind in the Hopper.
Q: What else isn't allowed in the Hopper?
A: Silly string, confetti, face paint or anything else that would make cleaning more difficult or could possibly stain the Hopper.
A: No, a payment link will be sent WITHIN 72 hours of your booking. You can pay via cash, check, Venmo, Cashapp, Apple Pay or card. If you choose to pay with a card you are agree to absorb the credit card processing fee. Please note the merchandise will not be guaranteed until it was been paid for.
Q: Do you deliver and setup?
A: Yes, all orders include delivery and set up. Delivery is free within 10 miles of our shop. Otherwise it's $25. The website will not automatically add delivery. It must be selected by the customer if applicable otherwise the $25 fee will be due at setup.
Q: What if I don't need the Hopper for 8 hours? Is the price less?
A: It's UP TO 8 hours. Price is the same for any time 8 hours or less.
Q: Do you have insurance?
A: Yes. We are insured by the Cossio Insurance Agency (CIA) and can provide additional insured documentation if necessary.
Q: Do you provide the extension cord?
A: Yes, we provide the extension cord if necessary.
Q: Do you provide the water hose?
A: Yes, we attach our water hose to the Hopper and if it's not long enough, we attach the renter's hose to ours.
Q: Can I keep the Hopper overnight?
A: Sometimes situations arise in which we need to leave the Hopper overnight. It's completely situational dependent and will vary from order to order. The only way to guarantee overnight is to pay for an additional day.
Q: What happens if there's bad weather the day of my event?
A: You receive either a full credit for a future date or a full refund. If you cancel for any other reason, you can take a full credit for a later date or an 80% refund.
Q: Can I have the Hopper at a park?
A: Yes, we have setup at parks before. Be sure to check with the city to obtain permission. Verify that there is electricity at the park otherwise a generator rental will be necessary. Verify that you can have a waterslide and make sure there is water at the park.
Q: Can I eat/drink in the Hopper?
A: There is to be no food or drink or evidence of food or drink in the Hopper. There is a MINIMUM $25 cleaning fee if any evidence of food is found in the Hopper.
Q: I have a small pet. Is it allowed in the Hopper?
A: No, pets aren't allowed in the Hopper.
Q: Can we wear water shoes?
A: No, there are to be no shoes of any kind in the Hopper.
Q: What else isn't allowed in the Hopper?
A: Silly string, confetti, face paint or anything else that would make cleaning more difficult or could possibly stain the Hopper.